What information do you receive from the Addon Module? Print

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The license function of our Addon Module [once installed the first time] registers your servers IP address and WHMCS file server string so as to lock the module to your server and account. The module also records the last time and date it was accessed. "NO" other information is passed to us! Once installed the module is a direct gateway access to its payment path via your WHMCS and is encrypted with 256MB SSL security as it communicates with your processor. Any processed use of the module is recorded via your WHMCS's [Gateway Log]. NOT sent anywhere else!!

So with that said, we would only know you have not used the module because we have no IP address listed nor any other information of time stamp. There is nothing we can do from our side to fix any errors with credit card processing. You MUST contact your banks merchant account and or BeanStream as the credit card processor.

Regards,
The Module Team

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