We relie on WHMCS to handle all services, invoices, and communication. When you place an order with us you are automatically sent four emails (Welcome, Order Confirmation, Invoice Confirmation, Payment Confirmation.) Your account is automatically marked "active," however your product itself, is activated manually. We do not contact you individually to make you aware that your item is available.
You are responsible for logging into your client control panel to receive your product download. We also do not contact you to start any services that you may have purchased as an add-on. Any communication about services rendered, need to be started with you. Failure to contact us will result in us not being able to render any customization or integration services.
Should you have any question/issues contact us through the client area and open a support ticket.